Refund Policy
At East to Opal, our product is handcrafted and made of genuine leather, meaning product will be variable, with a finish that reflects the natural state of the materials used. As such we do not allow refunds on any pieces purchased from our online shop or in person. However in rare cases, hardware on an item may be deemed faulty. In these cases, should a hardware aspect of an item be faulty or damaged upon receipt, we will repair or replace it. In these cases, please send photographs of the damaged area to us via email (hello@easttoopal.com) prior to shipping the item back to us. Should the damage be deemed “faulty hardware” we will send you a prepaid shipping box to send your item back to us for repair. However, if the damage is due to normal wear-and-tear, poor maintenance, or neglect, you will be responsible for the cost of shipping and for proper packing of the item before returning it to us.
Please see below for specific information regarding handhug clutches.
Handhug Hardware FAQ
If you purchased a handhug prior to November of 2022, the hardware used to attach the handle on your handhug clutch is removable. I believe that this makes the clutch easier to condition and clean. The two fasteners or binding posts can be twisted off using the screw head on the inside of your clutch, then replaced by screwing them back together. If you would like this hardware to be permanent, you can simply unscrew the back plate, add a small amount of superglue into the post (I prefer to use a toothpick to coat the inside of the post threads with glue lightly), and screw the two pieces back together.
If you would like to purchase a replacement set of binding posts you can do so “here” for a minimal cost plus shipping. If you would like us to replace the posts for you, we can certainly do that, but you will be responsible for packing and shipping your handhug to us, the cost of the replacement posts, and the shipping to return your clutch after the hardware is replaced.
Beginning in November 2022, I will be affixing this hardware permanently, as I hope this will help simplify the care of your clutch.